Privacy Policy

At Velvet Riot, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with us in any other way. By using our website, you agree to the practices outlined in this policy.

1. Information We Collect:

We may collect the following types of information:

  • Personal Information: This includes your name, email address, phone number, shipping address, and payment details that you provide when making a purchase or interacting with us.
  • Non-Personal Information: We may collect non-personal data such as your browser type, IP address, and website activity through cookies and tracking technologies to help improve your experience on our site.
  • Payment Information: For transactions, we use third-party payment processors. Your payment details (such as credit card information) are securely processed through these third-party services and are not stored by us.

2. How We Use Your Information:

We use your personal information for the following purposes:

  • To process and fulfill your orders, including delivering products to your specified address.
  • To communicate with you about your orders, promotions, and other updates.
  • To improve our website, products, and customer service based on your preferences and feedback.
  • To send marketing materials, including newsletters and special offers, if you’ve opted into receiving them.
  • To comply with legal obligations, including fraud prevention and customer support.

3. How We Protect Your Information:

We take reasonable precautions to protect your personal information, including using secure encryption protocols during transactions. However, please be aware that no method of data transmission over the internet is entirely secure. While we strive to protect your data, we cannot guarantee its absolute security.

4. Sharing Your Information:

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information with:

  • Service Providers: We work with trusted third-party service providers (e.g., payment processors, shipping companies) to help fulfill your orders and provide customer support. These parties are only allowed to use your information as necessary to perform their services for us.
  • Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights or comply with a legal obligation.

5. Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to collect information about your browsing behavior on our website. Cookies are small files stored on your device that help us remember your preferences and provide you with a more personalized experience. You can choose to disable cookies in your browser settings, but please note that some website features may not function properly without them.

6. Marketing Communications:

If you have opted to receive marketing emails or newsletters, we may send you information about new products, sales, and promotions. You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any email or by contacting us directly.

7. Your Rights and Choices:

You have the right to:

  • Access your personal data: You can request a copy of the information we have on file for you.
  • Correct your personal data: You can update your information at any time by contacting us or updating your account details on our website.
  • Delete your personal data: You may request that we delete your personal information, subject to legal and contractual limitations.
  • Opt-Out of Marketing: You can unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us at info@velvetriotco.ca

8. Third-Party Links:

Our website may contain links to other websites. These third-party websites have their own privacy policies, and we are not responsible for their practices or content. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy:

Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as soon as possible.

10. Changes to This Privacy Policy:

We reserve the right to update this Privacy Policy at any time. When we make changes, we will post the updated policy on this page and revise the “Last Updated” date at the top. By continuing to use our website after changes are made, you agree to the updated Privacy Policy.

11. Contact Us:

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at: 

info@VelvetRiotco.ca

General Questions

What is Velvet Riot?

Velvet Riot is a bold wellness brand for the beautifully unhinged and unapologetically alternative. We specialize in chaotic self-care, alt home décor, and vibes that scream “I’m healing, but make it hot.”

From rebellious bath bombs to moody interiors and hand-picked local gems—we’re here to help you romanticize your rage, soften your edges, and look damn good doing it.

Orders & Shipping

How long does shipping take?

We process orders within 3-5 business days. Shipping times vary depending on your location, but most orders within Canada and the U.S. arrive in 5-10 business days.

Where do you ship?

We currently ship across Canada and the U.S. If you’re outside these regions, contact us, and we’ll see if we can arrange shipping for you.

What if my order arrives damaged?

If your order arrives damaged, don’t worry—we’ve got you covered! Follow these steps:

  1. Take clear photos of the damaged item(s), the shipping box, and the shipping label.
  2. Email us at info@velvetriotco.ca within 48 hours of delivery with your order number and the photos attached.
  3. We will file an insurance claim with the postal service and, once approved, we can either issue a refund or provide store credit for bath and body products.

We want to make this process as smooth as possible, so be sure to keep all packaging until the claim is processed.

Products & Ingredients

Are your products vegan and cruelty-free?

Yes! All Velvet Riot products are vegan and never tested on animals—only on our founder’s family and friends (willingly, of course).

Do your bath bombs contain CBD or THC?

Some of our bath bombs and skincare products contain hemp-derived ingredients, but we always list this in the product descriptions. THC-infused products will only be available in select dispensaries where legally permitted.

Are your products safe for sensitive skin?

We carefully craft our products with gentle, high-quality ingredients, but everyone’s skin is different. We recommend doing a patch test before use, especially if you have sensitive skin.

How do I store my bath bombs and skincare products?

Keep them in a cool, dry place, away from humidity. If your bath bomb gets soft or crumbly, just keep it in a sealed container until you're ready to use it!

Do your products stain the tub?

Nope! While our bath bombs are bold in color, they are designed to be non-staining. Just make sure your tub is clean before use and rinse it afterward. If you do by any chance have color residue, make sure to wipe away right away with regular bathroom cleaner or a magic eraser.

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Collabs & Influencer Partnerships

How can I collaborate with Velvet Riot?

We’re always looking for badass influencers, content creators, and local businesses to join the Velvet Riot movement! Whether it's influencer marketing, affiliate programs, content creation, or business shoutouts, check out our Collabs page for more details.

Do you offer an affiliate program?

Yes! Join our affiliate program to earn commissions by promoting Velvet Riot. We’ll hook you up with custom discount codes, exclusive perks, and commissions on sales made through your unique links.

Do you work with local businesses in Edmonton?

Absolutely! We love working with local Edmonton creators, businesses, and retailers. If you own a store, salon, or unique business that aligns with Velvet Riot, email us at info@velvetriotco.ca to discuss a partnership.

Rewards & Discounts

How can I get a discount?

Sign up to our email list and a coupon code will be sent for your first purchase! Don't forget to check your emails from us monthly for coupons, deals and more!

Do you have a rewards program?

Yes! Earn points with every purchase, review, or referral and redeem them for exclusive discounts, free products, or gift cards. You can check your points and rewards in your account dashboard.

The Questions You Really Want to Ask

You sell a Willy Soap… is it safe for inside?

Listen, we’re all about self-care, but let's keep it external use only, okay? We don’t recommend getting too intimate with our soap. Keep it on the outside where it belongs. Your doctor (and your dignity) will thank you.

I dropped my Tampon Bath Bomb in the tub, and my boyfriend almost passed out. Is this normal?

100% normal. We call that a successful prank and a relationship test in one.

Can I eat the soap? It smells delicious.

We get it—our soaps smell amazing, but they taste like regret. If you take a bite, don’t @ us. Just drink some water and rethink your life choices.

Are your products safe for kids?

Most of our bath bombs and soaps are safe for the whole fam, but if your kid is the type to lick everything, maybe keep our more risqué items out of reach.

Will your products make me a baddie?

Absolutely. Use our products, and suddenly, your skin’s glowing, your confidence is sky-high, and you’re out here serving looks and breaking hearts. Side effects may include an increase in selfies and an inability to tolerate basic people.

Your products have a lot of dark humor. Are you okay?

We’re fine. Totally fine. Just exfoliating the pain away. Thanks for your concern, though.

Will the Toaster Bath Bomb electrocute me?

Only emotionally. It dissolves like your last relationship—quickly, dramatically, and leaving a mess behind.